Michelle H Shu

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| map-marker Philadelphia, Pennsylvania

Follow up with Sunoco after bank denied my claim

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Sunoco Gas Station - Follow up with Sunoco after bank denied my claim
Sunoco Gas Station - Follow up with Sunoco after bank denied my claim - Image 2
Updated by user May 25, 2024

No resolution

Original review May 25, 2024
After my bank denied my dispute, I went to the Sunoco gas station at Washington Lane and Ogontz Avenue to speak to a manager. The cashier called the manager and handed me the phone. I told the manager, Shana, that on May 12th at 2:56 p.m., I used my debit/credit at the pump to purchase gas. The pump stopped at $50, but as soon as I hung the pump up, my bank alerted me of a $125 purchase from Sunoco. I know some gas stations hold $100 if you use them at the pump, so I just thought Sunoco was charging extra, so I shrugged it off and said I'll wait till the transaction stops pending. Well, the transaction stopped pending the next day and I called my bank to dispute it. My bank denied my dispute because I didn't have a receipt.

I asked Shana if she could run a video on pump 4 and check for a gas purchase on 5/12 at 2:56. She asked me to email my bank statement with the transaction. A few days later I texted Shana, and asked her if she got a chance to look at the cameras of my time and date and did she see the receipt for my purchase. She asked for the last 4 digits of my card number. Hours later I reached out to Shana again, she tells me she had the receipt for the card number and it showed 33 gallons of gas were purchased for $125. I told Shana to please check the camera because you can clearly see that I drive a Honda Accord and it doesn't take $125, let alone 33 gallons of regular gas to fill my car up.

She tells me even if she were to look at the cameras, it wouldn't show how much gas was purchased. I told her I understand that but look at my car — it doesn't take 33 gallons of regular gas to fill it up. She said nothing. I asked her how I can get my $75 back because I need to feed my grandson and your pump must be broken, so I should not be liable for the full $125. She says she can only go by what's on the receipt and suggested to dispute with my bank. I told her I did, and they denied it because I didn't have a receipt and for some weird reason, she showed a receipt of $125 worth of gas.

I was so confused and upset at the same time. I told her there's no sense in going back and forth with this, but asked her to check her camera as my car clearly does not take $125 worth of gas. She needs to check that pump because it's broken. I asked, do you think I would waste my time about $75? She said, 'I know you wouldn't,' and that's all she said. She said nothing about checking the pump or looking at the camera. The only thing left to say to her was, 'Thanks for your time and enjoy your evening.'

Something needs to be done about this because this is ridiculous; it makes no sense. I am beyond upset with Sunoco on Washington Lane and Ogontz Avenue. I feel traumatized even to ride by that way because they robbed me. I am hurt because I needed that extra $75 for groceries and I feel duped by a name-brand gas station.

I hope karma catches up with Shana for her lack of professionalism and empathy. I think she knows that pump is rigged. If she would look at the camera, she could clearly see my 2017 Honda Accord does not take 33 gallons of gas. She could have seen that and escalated it to her supervisor or corporate so that I could get my money back.
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Loss:
$75
Pros:
  • Convenient
Cons:
  • Do not pay at the pump

Preferred solution: Full refund

User's recommendation: Don’t pay at the pump

Jerome C Gzc

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Verified Reviewer

Pre-authorization removal

Sunoco Gas Station - Pre-authorization removal
On April 1st,2024 I attempted to get gas 4 times and was charged 50.00 each for pre Auth. I never received the gas but the pre Auth is still pending. Its been 30days since this occurred.
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Loss:
$200

Preferred solution: Full refund

Jerome C Gzc

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Pre-authorization removal

Sunoco Gas Station - Pre-authorization removal
Please drop the pre-authorization of 200.00 on 04/01/2024 @ Sunoco on 31st street, Philadelphia Pa 19121. My transaction # 186817****25, 246817****32, 0668********
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Loss:
$200
Cons:
  • Pre auth held entirely to long

Preferred solution: Pre-Auth lifted

User's recommendation: Shorten time preAuth are held

Theresa H Cjr

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Fuel is not good..has sediment and water in it

Sunoco Gas Station - Fuel is not good..has sediment and water in it
Sunoco Gas Station - Fuel is not good..has sediment and water in it - Image 2
My driver put fuel in my truck and the truck got a light on that days water in fuel and my truck won't work. Its actually stuck at the fuel island. The truck has regular maintenence and was running fine until heb put your diesel fuel in three tank... we took pics of the fuel samples and it has alot of sediment in the fuel.. can you help me, my truck is not working because of the fuel we just put in...
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Loss:
$400
Cons:
  • Bad gas

Preferred solution: Hey my truck running right before I put the gas in

Aerielle Quw

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Verified Reviewer
| map-marker Wynnewood, Pennsylvania

Any company that doesn’t have a human at customer service, is a terrible company.. Customer service is one of the most important part of the relationship between the company and the customer.. i wa as

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I have a Sunoco card for many years .. I pump gas a Sunoco station.. but I don't receive rewards points . I shop at Acme , I don't rec rewards points why?
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User's recommendation: Tell the truth on your review/don’t be afraid

Michelle H Shu

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Over charged

I paid for gas using my debit card at the pump and was charged an extra $75. I disputed the charges through my bank, but they said the charges were justified. It does not take $125 to fill my tank up; it took $50 to fill it up. I don't understand how they determined I was liable for the extra charge when the number I called for the merchant wasn't working.
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Loss:
$75

Preferred solution: Full refund

User's recommendation: Don’t pay at the pump with your debit/credit card

Stephanie S Moc

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Verified Reviewer

False advertisement

Sunoco Gas Station - False advertisement
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Sunoco Gas Station - False advertisement - Image 3

I went into the Sunoco on the 4700 block of city ave in Philadelphia to purchase two red bulls on the fridge case it is advertised that they are 2 for 4.70 when the clerk Rang them up the discount did not come up and the clerk said they are not honoring that price any longer I told her the sign should be removed because this is false advertisement and I would like something done about this because this is not ok please contract me at your earliest by phone at 267-432-**** or email at Stephaniecarlita@***.com Ill await a response from someone before I contact media and social media and lawyer

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Preferred solution: I would like to get the price for the item that is advertised and money for my time I spent going there to get these items and suffering mental stress for wanting to get the price I should get

1 comment
Guest

Mental stress? What a piece of garbage you are. Just stay home away from everyone.

Alvin B Olz

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Verified Reviewer
| map-marker Tallahassee, Florida

Employee

Yesterday around noon I was at the Sunoco in Tallahassee Fl at Capital circle south west and Crawfordville highway.The cashier said I didn't have enough food stamps to cover a few items cash was paid.she refused to issue me a receipt.i called my food stamp card which i had 47 dollars.i brought a my Card did work she refused again to issue me a receipt and she refused to give me the cash back so she stole and didn't allow me to use use my card for the food stamp balance.. remember she said I didn't have any money on my food stamp card.that second time I bought a banana with food stamps.She was on the phone talking about the coworkers that work day time really bad other than doing there work when she comes in and opens the store

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Loss:
$2

Preferred solution: Apology

User's recommendation: Be careful

Anonymous
map-marker Bradenton, Florida

Sunoco App

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Sunoco Gas Station - Sunoco App
It's been unavailable for awhile now I've uninstalled and reinstalled it still doesn't work so I initiated it again
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Kayla D Plu

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Verified Reviewer
| map-marker Augusta, Maine

Sold me a expired elfbar

Sunoco Gas Station - Sold me a expired elfbar

So I purchased a grape energy elfbar at Sunoco in Augusta Maine tonight called ahead to ask about what the prices were and what was in stock agreed on grape energy my friend went there I got the product it tasted weird so when I looked at the box its been expired for 3 months called Sunoco in Augusta Maine across from rusty lantern and he stated that he couldnt refund i didnt want refund I wanted to swap out he made it to be my fault since I walked out of store with it its his god damn job to pay attention to expired products including all tobacco so first time with an elfbar and its expired tastes like *** paid almost 30 dollars for it for the owner to then proceed to say well we dont have that kind here probably cleaned the shelf out so thanks ***

View full review
Loss:
$26
Cons:
  • Bad service

Preferred solution: To swap my vape out

User's recommendation: Check vape expirations

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Philadelphia, Pennsylvania

Refund

Sunoco Gas Station - Refund
Sunoco Gas Station - Refund - Image 2
I used my debit card at this location and they chard me twice now I'm having a hard time getting my refund it is unbelievable that I have to go through all of this to get a refund it just don't make any sense to me
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User's recommendation: Don't use your credit card at this location

Alleyah Fqd

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Verified Reviewer
| map-marker Wixom, Michigan

Gas station is a con, I’ll contact the FBI for illegal practices

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Con Illegal practice. Will notify proper authorities ! Dont use the walled lake Mi location. Raad an employee at that location is a criminal
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User's recommendation: Never

Anonymous
map-marker Philadelphia, Pennsylvania

Receipt

No satisfaction need a phone number to call to get copies of receipts. Would like a phone call back or email thank you
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User's recommendation: Nothing

1 comment
Michelle H Shu

The Sunoco on Washington lane and Ogontz Duped me out of $75, I feel traumatized looking at that gas station because they robbed me saying I used 33 gallons of gas which came up to $125 for my 2017 Honda accord, HOW??? It’s impossible it took $50 to fill up

Eduardo O Gwi

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Verified Reviewer
| map-marker Miami Shores, Florida

Charged twice

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I was charged twice in gas station, at the pump in my debit card and in the cashier with cash. They just dont answer
View full review
Loss:
$17
Pros:
  • Location
Cons:
  • Unhonesty

Preferred solution: Full refund

Liora B Brr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Route on repeat sorry Nora Jordan sorry Siri

Sunoco Gas Station - Route on repeat sorry Nora Jordan sorry Siri
Sunoco Gas Station - Route on repeat sorry Nora Jordan sorry Siri - Image 2
Sunoco Gas Station - Route on repeat sorry Nora Jordan sorry Siri - Image 3
Sunoco Gas Station - Route on repeat sorry Nora Jordan sorry Siri - Image 4
Sunoco Gas Station - Route on repeat sorry Nora Jordan sorry Siri - Image 5
Sunoco Gas Station - Route on repeat sorry Nora Jordan sorry Siri - Image 6
Sold 1 pack of camel for a full price instead of two with special price how I ask her refused to do a refund constantly laughing making very an appropriate comment refused give me the phone off her management, never told me her name and guess what when I ask for plastic bag to put my purchase in she told me go out I dont give it to you its out
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Resolved
Dorothy L Bmq

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Resolved: Offensive associate

Sunoco Gas Station - Offensive associate
Sunoco Gas Station - Offensive associate - Image 2
Updated by user Oct 27, 2023

Company fixed the issue and I have been provided with apology. They cleaned up the trash

Original review Sep 26, 2023
Trash alot of trash all over the gas station Frankford 8700 st phil,pa,19136! I ask them to clean up they said NO
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Preferred solution: Then to clean up their outside of the gas station

About

Summary

Sunoco specializes in marketing its brand of gasoline though retail outlets. The company was founded in 1886. Its headquarters is based in Philadelphia, Pennsylvania, United States of America. Sunoco offers transportation fuel, crude oil, and a broad range of food and beverages. There are 4900 Sunoco retail stores in 25 US states. Sunoco is a part of the Energy Transfer Group. It is the official Fuel Partner of INDYCAR. Sunoco also provides a full range of auto services including complete brake repair and replacement, engine diagnostics, preventive maintenance, tire replacement, air conditioning service and more. Sunoco Ultra Service Centers offer a 12-month warranty on all repairs. The company has over 4500 employees.

Sunoco Gas Station reviews and complaints

Sunoco Gas Station is ranked 249 out of 1998 in Utility category

Area Served

USA, Europe

Payment Methods

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